GOT QUESTIONS? WE’VE GOT YOU COVERED

GOT QUESTIONS? 

WE’VE GOT YOU COVERED

Frequently asked questions

Product Features

What makes the Cooper & Co. FlowSteps™ different?

They are endorsed by Canine medical professionals for a reason, the specially engineered gradient ensures a smooth and seamless ascent and descent. The foam is double the density of most comparable products on the market, meaning it can not only support big dogs but will hold its' shape over time and not sag like a wet sponge.. The non-slip base is made from a material that has previously been unused in the application of pet products - unique and high quality. The step height is angled and half the height of other cheap models, with an overall width approx. 20% wider than market standard also. All this and it actually looks good in your home too? Unheard of.

 

In a nutshell, it is a gamechanger - pet stairs reimagined, using high quality materials that actually work well for a wide variety of dogs, enabling them to live happier, healthier, longer & safer lives! 

Are the stairs safe for senior or recovering dogs?

Absolutely! It has been designed especially for them, our foam was specially selected for its properties regarding pressure relief and joint comfort and is why the FlowSteps™ are so highly recommended by canine medical practitioners.

What type of dogs can benefit from using the FlowSteps™?

The Cooper & Co. FlowSteps™ are designed for dogs of all sizes - from extra-small breeds to larger companions. Its wide design and gentle incline make it especially helpful for senior dogs, puppies, small breeds, short legged, long bodied, or pets recovering from injury who need a little extra support getting onto couches or beds.

Is the fabric durable and easy to clean?

Yes, we selected a premium material for our cover that is scratch proof, removable and machine washable.

Are the stairs suitable for large dogs?

Yes. The extra-wide steps and high-density foam provide solid, supportive structure for larger breeds as well as small ones. They are endorsed and recommended by animal medical practitioners, to support dogs of all sizes.

We have received glowing feedback from customers who have had their large breed dogs use the FlowSteps™, such as Golden Retrievers, Bull Mastiff, Greyhounds and Wolfhounds - all reporting the foam remained firm and able to hold their dogs weight (up to ~45kg).

Is the cover machine washable?

Absolutely! Less time in the laundry means more time for cuddles - as it should be. 

 

To maintain its quality, remove the cover and zip it closed before washing. Use the Cooper & Co. delicate wash bag on cold, gentle cycle. Do not tumble dry.

Are the steps portable?

Yes, they are light enough to be moved from room to room, or even taken with you on holiday.

Will the stairs slide on my floor?

Thanks to the exclusive Cooper & Co. GripTech pattern, we are confident it will stay in place on any floor surfaces.

Safety & Usage

Can disabled or vision impaired dogs use the steps?

This is one of the reasons we made the FlowSteps™ 20% wider than majority of other products on the market, to support with stability and give that extra width in case our special pooches that need a little extra help go a little off-track. That said we always recommend supervision for any dogs with disabilities when using the steps, just in case. 

My bed/car is very high - can the FlowSteps™ still help?

Yes, absolutely. Even if the top step doesn’t reach the full height of your bed or vehicle, the premium high-density memory foam still provides meaningful support for your dog. On the way up, it reduces the distance they need to jump, making it easier on their joints. On the way down, the foam helps absorb impact, offering a much softer landing than the hard ground — which is especially important for dogs with mobility issues or joint sensitivity.

Is the zipper high quality?

Yes. We use only premium materials in our products. The double snap zipper heads are stainless steel and rounded edge zipper and the covers are specially designed the cover in a way to keep cover change overs snag free and hidden, for a smooth, uninterrupted look that complements the design.

Is the zipper safe for floors?

We have designed a small pouch at the end of each side of the zippr, to conceal the zipper heads once closed. That said, even if not completely concealed in the pouch, the zipper heads are rounded, specially designed not to scratch your beautiful flooring. 

Shipping, Returns & Warranty

Do you offer a warranty?

Enjoy peace of mind with our 30-day warranty on quality, covering any manufacturing faults or defects.

How long does shipping take?

Orders are dispatched within 48h of receiving your purchase, with an express shipping option should you need your FlowSteps™ quickly. Our products are stored locally in Australian warehouses, which allows us to get your order to you ASAP!

What is your return policy?

We offer a 30 day quality guarantee on any manufacturing defaults. Please inspect your goods when they arrive and contact our team within 30 days of receiving your item to report any issue. Simply email support@cooperandcopets.com.au and we will guide you through the process. Please note, return shipping is at the customer's expense.

WE’RE HERE TO HELP

Still Have Questions? Contact Us

Our team is here to assist you with any questions about our products, orders or your furry friend's needs. We'll get back to you as soon as we can - because happy customers mean wagging tails.

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